Shipping Policy

Thank you for shopping with us. Please review the information below regarding processing, delivery times, tracking, customs, and possible shipping delays.

Order Processing

Our products are handmade to order, so please allow a short processing time before your order is shipped.

Processing time may vary depending on order volume, weekends, holidays, or other circumstances.

Once your order has been prepared and shipped, you will receive a shipping confirmation with tracking information when available.

Estimated Delivery Time

Estimated international delivery time is:

8–16 business days

Please note that this delivery window begins after your order has been processed and shipped.

Delivery times are estimates and are not guaranteed. In some cases, shipments may take longer due to customs processing, carrier delays, holidays, weather conditions, high shipping volumes, or other circumstances outside our control.

International Shipping

Orders are shipped internationally through our fulfillment and shipping partners.

Depending on your location, your order may pass through customs before final delivery.

Customs, Duties & Import Fees

International orders may be subject to customs fees, import duties, taxes, or other charges upon arrival in the destination country.

These charges are the customer’s responsibility and are not included in the item price or shipping cost, unless otherwise stated at checkout.

We are not responsible for delays caused by customs processing.

Order Tracking

Once your order has been shipped, tracking information will be provided when available.

Please allow a few business days for tracking information to update after shipment.

International tracking may sometimes update less frequently while the package is moving between countries or shipping carriers.

Shipping Delays

Although most orders arrive within the estimated delivery timeframe, delays can occasionally occur due to circumstances outside our control, including:

• Customs processing

• Carrier delays

• Local postal service delays

• Holidays

• Severe weather

• High shipping volumes

• Transportation disruptions

If your order is significantly delayed, please contact our customer support team so we can help check the status of your shipment.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your address, please contact us as soon as possible.

We will do our best to update the information before the order is shipped. However, once an order has been processed or shipped, we cannot guarantee that the address can be changed.

If an order cannot be delivered because of an incorrect or incomplete address, the customer may be responsible for any additional shipping costs required to resend the order.

Multiple Packages

Some orders may be shipped in separate packages.

If this happens, the packages may arrive at different times and may have separate tracking numbers.

Lost Packages

If your tracking information has not updated for an extended period or you believe your package may have been lost, please contact us.

We will review the shipment and work with our shipping or fulfillment partners to investigate the issue.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible.

Please include your order number and clear photos of the product and packaging so we can review the situation and determine the appropriate solution.

Contact Us

If you have any questions about shipping, tracking, customs, or your order, please contact us using the customer support information provided on our website.